FAQ’s

If you are an employee of NPI and have any questions, the questions and answers below will assist you with address changes, W4 information and changes, W2 information and changes, paycheck questions and more.

If you do not find what you are looking for here, please feel free to contact NPI directly at 818-566-7878 x2016 and we will be happy to assist you!

Q. How do I change my address?

A. Send an email to accounting@npientpayroll.com or a fax to 818-566-7881, or call 818.566.7878 x 2016 and include the following information:

  • Full name
  • Social Security Number (last 4 digits)
  • Your current address
  • Your old address
  • Date you moved (or are moving)
  • Your current phone number
  • Include your signature

Q. I did not receive my W2 from NPI, what should I do?

A. Send an email to accounting@npientpayroll.com or a fax to 818-566-7881, or call 818.566.7878 x 2016 and include the following information:

  • Full Name
  • Social Security Number (last 4 digits)
  • Your current address
  • Your old address (if you moved during the year)
  • Your current phone number
  • Include your signature

Q. How do I update my W4 information with NPI?

A. Request a blank W4 by emailing accounting@npientpayroll.com. When it is completed, scan and email to accounting@npientpayroll.com or fax to 818-566-7881. Don’t forget to include our current phone number and sign the W4.

Q. I have not received my payroll check from NPI, what should I do?

A.  Call 818.566.7878 and let us know which production you worked for.  We will connect you with the account manager who handles your production.

Q. I need verification of my work time for contract services. How do I obtain this?

A. Send an email to accounting@npientpayroll.com or a fax to 818-566-7881, or call 818.566.7878 x 2016 and include the following information:

  • Full Name
  • Social Security Number (last 4 digits)
  • Your current address
  • The production / project you worked for
  • The time frame within which you worked and exact dates if you have them
  • Your current phone number
  • Include your signature

Q. I’m filming in a remote location, or will be on tour. How can I   ensure that I receive my payroll check on time and at my location?

A. Enroll with NPI to have your check direct deposited – your supervisor will provide you with the forms.

Q. I am going to file for unemployment once the production is wrapped, who do I put as my employer?

A. All claims are filed with NPI, not the production company, as your employer. Please include NPI’s contact information on your claim.

Q: If I am injured on set what should I do?

A. Seek medical first aid immediately and notify your supervisor. The production company will work with NPI’s safety management to ensure the appropriate forms are completed (including employee form DWC-1). NPI will provide you with your claim number to reference your medical bill. The form DWC-1 is available on our client profile site to which your supervisor has access.

If your question is not listed above, you may call NPI accounting at 818-566-7878 x 2016. You may also email accounting directly with your question at accounting@npientpayroll.com - please include your phone number.

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